| PUBLIC
AGENCY COURSE |
| HALF-DAY
WORKSHOP
CONFLICT RESOLUTION |
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Conflict
is constructive when it brings new ideas, innovation, and deeper relationships.
Conflict is destructive when it leads to tense relationships, and lowered
morale and productivity. In this course, you learn a variety of conflict
management styles, their strategies, and the skills required for each
strategy. |
Objectives
- Learn
five strategies to effectively manage conflict
- Apply
skills associated with each of the five strategies
- Select
the best strategy for different situations
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| TOPICS WILL INCLUDE: |
- Conflict
reactions when stressed
- The
impact of passive, assertive and aggressive behaviors
- The
five conflict management strategies
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- Skills
associated with each conflict management strategy
- Working
toward a Win/Win outcome
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Dates/Locations 2010 |
CANX Apr 20, 2010 SDCERA, Mission Valley
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“
I came away from the conflict resolution class with an awareness
of the different elements of conflict. Now I have a better understanding
of how to resolve conflicts.”
–
Associate Civil Engineer |
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| COURSE CLASS HOURS: Start time: 8:30 AM Finish
Time nOON |
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