PUBLIC AGENCY COURSE
HALF-DAY WORKSHOP    
CONFLICT RESOLUTION

Conflict is constructive when it brings new ideas, innovation, and deeper relationships. Conflict is destructive when it leads to tense relationships, and lowered morale and productivity. In this course, you learn a variety of conflict management styles, their strategies, and the skills required for each strategy.
Objectives
  • Learn five strategies to effectively manage conflict
  • Apply skills associated with each of the five strategies
  • Select the best strategy for different situations
TOPICS WILL INCLUDE:
  • Conflict reactions when stressed
  • The impact of passive, assertive and aggressive behaviors
  • The five conflict management strategies
  • Skills associated with each conflict management strategy
  • Working toward a Win/Win outcome
Dates/Locations 2010
CANX  Apr 20, 2010 SDCERA, Mission Valley
“ I came away from the conflict resolution class with an awareness of the different elements of conflict. Now I have a better understanding of how to resolve conflicts.”                   
                                                                                                                                                    – Associate Civil Engineer
TRAINER:
Larry Marion
Click for bio
FEE:
$ 100
COURSE CLASS HOURS: Start time:    8:30 AM    Finish Time nOON
  

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