San Diego Regional Training Center
10455 Sorrento Valley Rd. Ste. 202     
San Diego, CA 92121
Telephone: 858-550-0040     Fax: 858-550-0131
PUBLIC AGENCY COURSE
HALF-DAY WORKSHOP    
CONFLICT MANAGEMENT

Conflict is constructive when it brings new ideas, innovation, and deeper relationships. Conflict is destructive when it leads to tense relationships, and lowered morale and productivity. In this course, you learn a variety of conflict management styles, their strategies, and the skills required for each strategy.

Objectives
  • Learn five strategies to effectively manage conflict
  • Apply skills associated with each of the five strategies
  • Select the best strategy for different situations
TOPICS WILL INCLUDE:
  • Conflict reactions when stressed
  • The impact of passive, assertive and aggressive behaviors
  • The five conflict management strategies
  • Skills associated with each conflict management strategy
  • Working toward a Win/Win outcome
Dates in 2007/2008
TBA
“ I came away from the conflict resolution class with an awareness of the different elements of conflict. Now I have a better understanding of how to resolve conflicts.”                   
                                                                             – Associate Civil Engineer
TRAINER:
Cathy Bolger
Click for bio
FEE:
$ 100
COURSE CLASS HOURS: Start time:    8:30 AM    Finish Time nOON
  

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