PUBLIC AGENCY COURSE
CONFLICT RESOLUTION
1/2 DAY SEMINAR

Managing conflict is a fundamental skill of a professional who wants to be successful in today's team oriented workplace. Conflict is a by-product of the interaction of human beings. Managing conflict effectively is the responsibility of managers and supervisors.

Resolving conflict is seen as a means to clarify issues, build lasting solutions, facilitate mutual respect, and create commitment to team work which will ensure maximum productivity and delivery of service.
TOPICS WILL INCLUDE:
  • Identifying personal style for dealing with conflict

  • Recognizing the indicators of conflict

  • A structured approach for analyzing conflict situations

  • Strategies for resolution and implementation
  • Employment of effective listening, verbal and non-verbal techniques to conflict situations

  • Learning how to confront issues rather than individuals

  • Applications of conflict model to real world situations
DATES and LOCATIONS
May 15, 2012 - Escondido
“ I came away from the conflict resolution class with an awareness of the different elements of conflict. Now I have a better understanding of how to resolve conflicts.”                   
                                                                             – Associate Civil Engineer
TRAINER:
Larry Marion
Click for bio

Thank you for your patience with the new registration process.
FEE:
 $ 80
COURSE CLASS HOURS: Start time:    8:30 AM    Finish Time 12:00 Noon