| San Diego Regional
Training Center 10455 Sorrento Valley Rd. Ste. 202 San Diego, CA 92121 Telephone: 858-550-0040 Fax: 858-550-0131 |
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| Many positions in public organizations require employees to present citizens with information they would rather not hear. Consequently, hostile feelings frequently occur. All levels of employees, from non-supervisory to department heads may face these situations. If you have experienced this type of a situation, this workshop is for you! Have you been surprised by hostile reactions? Well give you tools to deal with them in a positive manner. This workshop is designed to deal with real life issues. Participants will have an opportunity to practice the methods and skills presented. |
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