COMMUNICATION SKILLS
CONFRONTING NEGATIVITY IN THE WORKPLACE
CONFLICT RESOLUTION
THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE
DEALING WITH ANGRY AND HOSTILE PEOPLE
EFFECTIVE LISTENING
GETTING YOUR MESSAGE ACROSS
PREVENTING SEXUAL HARASSMENT
EMAIL INFO EXCELLENCE
NEW 1/2 DAY SEMINAR
DEALING WITH UPSET CUSTOMERS
WORKPLACE DIVERSITY
CUSTOMER-FOCUSED WEB SITES
CUSTOMER SERVICE SKILLS FOR THE FRONT LINE
EFFECTIVE PRESENTATIONS
FACILITATING GROUP DISCUSSIONS
GRAMMATICAL CONCEPTS; BASIC REVIEW
GRAMMATICAL CONCEPTS–ADVANCED
PROOFREADING AND EDITING PROFESSIONALLY
TELEPHONE TERRIFIC
WRITING FOR RESULTS
FRANKLIN COVEY FOCUS TIME MANAGEMENT WORKSHOP
SUCCEEDING AT PROMOTIONAL INTERVIEWS
STRESS MANAGEMENT
PREPARING FOR AN ASSESSMENT CENTER
RETIREMENT TRAINING: PRE-RETIREMENT PLANNING FOR FEDERAL EMPLOYEES
RETIREMENT TRAINING: MID-CAREER RETIREMENT COUNSELING FOR FEDERAL EMPLOYEES
BUILDING TEAMS AND TEAMWORK
COACHING for IMPROVED PERFORMANCE
COMMUNICATING DIFFICULT ISSUES
COUNSELING SKILLS FOR MANAGERS
COVEY 7 HABITS FOR HIGHLY EFFECTIVE PEOPLE 2-DAY MANAGER’S COURSE
DEVELOPING A COMPREHENSIVE CUSTOMER SERVICE PROGRAM
DIVERSITY FROM A MANAGEMENT PERSPECTIVE
EVOLUTIONARY LEADERSHIP; THE SERVANT LEADER MODEL
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LABOR RELATIONS for SUPERVISORS
LEADING SUCCESSFUL MEETINGS
MANAGING GENERATIONAL MIX
MENTORING
NAVIGATING THE POLITICAL ENVIRONMENT
RUNNING EFFECTIVE MEETINGS
SELECTION INTERVIEWING FOR SUPERVISORS
STRATEGIC PLANNING: METHODS AND TECHNIQUES
SUCCEEDING IN CHALLENGING CONVERSATIONS
SUCCESSION MANAGEMENT
SUPERVISOR’S ACADEMY
(5-DAYS REDESIGNED)
SUPERVISION: MAKING THE SUCCESSFUL TRANSITION
FIRE CHIEF EXECUTIVE DEVELOPMENT PROGRAM
