n COMMUNICATION SKILLS n CONFRONTING NEGATIVITY IN THE WORKPLACE n COMMUNICATION SKILLS n CONFLICT MANAGEMENT n NEW OFFERING THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE n DEALING WITH ANGRY AND HOSTILE PEOPLE n EFFECTIVE LISTENING n GETTING YOUR MESSAGE ACROSS n HOW TO BE ASSERTIVE n PREVENTING SEXUAL HARASSMENT n STRATEGIES FOR WORKING WITH AN UPSET PUBLIC n  WORKPLACE DIVERSITY		n SUCCEEDING AT PROMOTIONAL INTERVIEWS n MANAGING STRESS IN THE WORKPLACE n PREPARING FOR AN ASSESSMENT CENTER n RETIREMENT TRAINING: PRE-RETIREMENT PLANNING FOR FEDERAL EMPLOYEES n RETIREMENT TRAINING: MID-CAREER RETIREMENT COUNSELING FOR FEDERAL EMPLOYEES n TECHNIQUES TO IMPROVE PERFORMANCE NEW x x x x x x x x     x x
n BUILDING TEAMS AND TEAMWORK n COACHING for IMPROVED PERFORMANCE n COMMUNICATING DIFFICULT ISSUES n CONDUCTING ORGANIZATION PERFORMANCE AUDITS n CONTINUOUS IMPROVEMENT WORKSHOP n COUNSELING SKILLS FOR MANAGERS n NEW OFFERING COVEY 7 HABITS FOR HIGHLY EFFECTIVE PEOPLE 2-DAY MANAGER’S COURSE n DEVELOPING A COMPREHENSIVE CUSTOMER SERVICE PROGRAM n DIVERSITY FROM A MANAGEMENT PERSPECTIVE n EVOLUTIONARY LEADERSHIP; THE SERVANT LEADER MODEL n LABOR RELATIONS for SUPERVISORS n LEADING SUCCESSFUL MEETINGS n NEW OFFERING   MANAGING GENERATIONAL MIX n MANAGING UP n MENTORING n MOTIVATING THE MARGINAL EMPLOYEE: A STUDY IN RESISTANCE AND CHANGE n NAVIGATING THE POLITICAL ENVIRONMENT n RUNNING EFFECTIVE MEETINGS n NEW OFFERING   SELECTION INTERVIEWING FOR SUPERVISORS n STRATEGIC PLANNING: METHODS AND TECHNIQUES n SUCCEEDING IN CHALLENGING CONVERSATIONS n NEW OFFERING  SUCCESSION PLANNING n SUPERVISOR’S ACADEMY n SUPERVISION: MAKING THE SUCCESSFUL TRANSITION n TENDING THE GRAPEVINE		n CUSTOMER-FOCUSED WEB SITES n CUSTOMER SERVICE SKILLS FOR THE FRONT LINE n EFFECTIVE PRESENTATIONS n GENERATING NEW SOLUTIONS TO OLD PROBLEMS n FACILITATING GROUP DISCUSSIONS n FRANKLIN COVEY FOCUS TIME MANAGEMENT WORKSHOP n GRAMMATICAL CONCEPTS; BASIC REVIEW n GRAMMATICAL CONCEPTS–ADVANCED n TECHNIQUES TO IMPROVE PERFORMANCE n PROJECT MANAGEMENT n PROOFREADING AND EDITING PROFESSIONALLY n TELEPHONE TERRIFIC n THE ART AND SCIENCE OF GRANT WRITING n WHAT TO DO WHEN EVERYTHING IS A PRIORITY n WRITING FOR RESULTS