PUBLIC AGENCY COURSE
COMMUNICATING DIFFICULT ISSUES

Launching organizational changes, explaining projects gone wrong, announcing bad news, turning down requests - your approach to communicating information and receiving feedback is critical to on-going working relationships, and your personal credibility.

Your ability to communicate difficult issues effectively can influence others to persevere, trust, and compromise. This course is designed for team leaders and supervisors who have the responsibility of conveying difficult messages
TOPICS WILL INCLUDE:
  • Three basic rules in influencing others
  • Identifying the message
  • Relating to others
  • Interpersonal communications
  • Perspective and point of view
  • Communication skills and techniques
 DATES and LOCATIONS 2008
“Offered On-Site Only.  Call RTC for Information”
TRAINER:
Simon Vetter
Click for bio
FEE:
 Call for pricing for an
on-site course
COURSE CLASS HOURS: Start time:    8:30 AM    Finish Time 4:30 PM
  

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