In this era of limited resources, ensuring that customer service does not suffer is a challenge for managers and supervisors. Participants in this workshop will learn how to develop the cornerstones of a great customer service program, and practical skills that lead to customer satisfaction – in good times, and in lean times.

The results can be:
1) giving staff the tools and support needed to ensure customer service interactions are smoother,
2) creating policies and procedures that allow more customers to be served in the same amount of time, and
3) boosting the image of your organization in your community.

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