Modern local governments are expected to be critical of themselves, self-evaluating, continually searching for ways to improve their performance and enhance organizational effectiveness. This two-day workshop is designed to meet the needs of managers and staff by introducing them to the techniques, methods, and tools by which they can launch continuous improvement efforts within their agencies. Benefits of such efforts are improved performance and enhanced effectiveness.

Participants will learn various methods to simplify work processes, improve workflow, expand productivity, clarify organizational roles, and enhance organizational performance. The focus of classroom exercises will be on knowing what methods to use in various situations and how to use them.

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