 |
| PUBLIC AGENCY COURSE |
|
CUSTOMER
SERVICE SKILLS
FOR THE
FRONT LINE
½ DAY WORKSHOP
|
|
|
| As
budgets and staffing are reduced, an agency’s ability to
provide quality customer service becomes all the more challenging.
Customers interact with an agency through letters, telephone calls,
emails, and in-person. Each time, they form an opinion about that
agency. There are simple steps you can take to ensure that those
opinions are positive. This course will teach front-line personnel
tools to increase customer satisfaction in each mode of communication. |
|
| TOPICS WILL INCLUDE: |
- Why
great service is so important
- Techniques
for successful telephone interactions
- Assisting
customers in person
- Customer-focused
writing of forms, form letters, and emails
|
- Techniques for preventing escalation of anger and frustration
- Assisting
customers with physical disabilities
|
|
|
|
DATES and LOCATIONS
2012 |
March 13, 2012 - Helix Water District |
|
|
|
|
TRAINER: |
Wendi Brick
Click
for bio
|
Thank you for your patience with the new registration process. |
|
FEE: |
$
80 |
|
| COURSE CLASS HOURS: Start time: 8:30 AM Finish Time: NOON |
|
|
|
|
|
|