| San Diego Regional
Training Center 10455 Sorrento Valley Rd. Ste. 202 San Diego, CA 92121 Telephone: 858-550-0040 Fax: 858-550-0131 |
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| As budgets and staffing are reduced, an agency’s ability to provide quality customer service becomes all the more challenging. Customers interact with an agency through letters, telephone calls, emails, and in-person. Each time, they form an opinion about that agency. There are simple steps you can take to ensure that those opinions are positive. This course will teach front-line personnel tools to increase customer satisfaction in each mode of communication. | ||||||
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