PUBLIC AGENCY COURSE
TELEPHONE TERRIFIC

This interactive course focuses on the knowledge and skills necessary to communicate more effectively on the telephone. The telephone is often the only contact a customer has with an agency and the impressions made during those calls can have a lasting influence.

TOPICS WILL INCLUDE:
Telephone etiquette
Making how and what you say count
Communicating more effectively
Improving listening skills
 DATES and LOCATIONS 2009
“Offered On-Site Only.  Call RTC for Information”
TRAINER:

Michele Thompson
Click for bio
FEE:
 Call for pricing for an
on-site course
COURSE CLASS HOURS: Start time:    8:30 AM    Finish Time 4:30 PM
  

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