San Diego Regional Training Center
10455 Sorrento Valley Rd. Ste. 202     San Diego, CA 92121
Telephone: 858-550-0040     Fax: 858-550-0131
PUBLIC AGENCY COURSE
SERVICE EXCELLENCE

This interactive course focuses on the knowledge and skills necessary to provide quality service in the public sector. Participants will explore techniques to improve customer service interactions, recognize customers’ needs and expectations, recover from difficulties and negative experiences, and improve cooperation and teamwork.

TOPICS WILL INCLUDE:
 DATES and LOCATIONS 2008
“Offered On-Site Only.  Call RTC for Information”
TRAINER:

Michele Thompson
Click for bio
FEE:
 Call for pricing for an
on-site course
COURSE CLASS HOURS: Start time:    8:30 AM    Finish Time 4:30 PM
  

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